Group Privacy Policy

GWA International Limited and its related companies (GWAIL) are committed to complying with Privacy Amendment (Private Sector Act 2000) ("the Act") which commences in December 2001 and the provisions of all applicable legislation. The Privacy Policy may be amended from time to time.

What does personal information mean?

Any information about you that identifies you, or by which your identity can be determined.

Why we collect personal information

By collecting personal information, we:

• Market products and services
• Determine requirements for products and services
  
• Protect you from unauthorised access to personal information that may be collected if you enter a promotion, inquire over the internet or request a catalogue over the telephone

How do we collect personal information?

Information is collected from customers, prospective employees or contractors or trading partners or existing or possible consumers of products.

On occasions, personal information about you is collected from third parties such as credit reporting agencies, medical practitioners, previous employers etc. If required by law, we will obtain your consent to collect information from third parties.

How do we use personal information?

We use the personal information to conduct our business.

To enable us to do this, we may share your personal information with related companies within GWAIL.

Direct marketing

From time to time, we may use your personal information to provide you with product and technical information about our products.

Do we disclose your personal information to anyone?

GWAIL may disclose your personal information in certain circumstances.

Where authorised by law, we may disclose your personal information to a court or to the Australian Taxation Office following a direction issued under taxation laws.

Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally.

Generally, we do not provide your personal information to parties outside GWAIL unless that party is contracted to GWAIL to provide administration services on our behalf.

Examples are:

• Mail service providers
• Credit reporting agencies
• Your employer administering your membership of a superannuation fund
• External payment system operators
• Insurers

Ensuring your personal information is up to date

We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date.

You can contact us at any time to update your personal information.

Is personal information secure?

Personal information is mainly held in secure electronic data bases. Reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure are taken.

Where no longer required, your personal information is deleted from our systems.

Can I have access to the personal information GWAIL holds about me?

You may request access to personal information held. There may be a fee charged.

All requests for information will be handled as quickly as possible within thirty (30) days of receiving your request.

Access to our products and services

We understand you may have concerns about the security of personal information collected about you from email inquiries. Some sites use cookies. However, any email addresses provided by you to the site will not be used to track your browsing habits.

Use of information collected

We will only use your email address if you send us a message. Your email address will only be used for the purpose for which you have provided it, and will not be added to our mailing list or used for any other purpose without your consent.

Can my request for access to personal information be denied?

GWAIL is not always required to provide you with access. We may refuse access to personal information in a number of circumstances where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request is regarded as vexatious or frivolous.

What is a Commonwealth identifier?

Government agencies use such numbers as tax file numbers (TFN) or Medicare numbers.

Do I have to be identified at all?

Generally, it is not possible to do business with you unless you have been identified in some way.

What is sensitive information?

Information about your:

• Racial or ethnic origin
• Political opinions
• Membership of a political association
• Religious beliefs or affiliations
• Membership of profession, trade association, trade union
• Health
• Sexual practices or preferences
• Criminal record

Information about you is allowed to be kept by law where we have received your consent to do so or the collection is required for defence of a legal claim.

Concerns or request for access

If you have a request about the privacy policy or wish to lodge a request for access to your personal information, you can do this by:

• Visiting any one of our branches
• Telephoning any one of our branches
• Writing to the Commercial Manager of any of our businesses

Can I complain about a breach of my privacy?

If you have a complaint that GWAIL has not protected your personal information as set out in this Privacy Policy, you may lodge a complaint by:

• Telephoning the Commercial Manager of any of our businesses
• Writing to GWAIL Privacy Officer GPO Box 1411 Brisbane 4001

What if I'm not satisfied with GWAIL's response?

If you are not satisfied with the result of your complaint to GWAIL, you can refer your complaint to the Federal Privacy Commissioner to have your complaint investigated. The Federal Privacy Commissioner can be contacted by:

Telephone 1300 363 992
Writing to Director of Complaints, Office of Federal Privacy Commissioner, GPO Box 5218 Sydney NSW 2042